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At a Credit Union, you’re in control.
Credit Unions are unique from other financial institutions in that we are not owned by shareholders, we’re owned by you, meaning our efforts are focused on serving your needs. The result is a relationship based on a common goal; your financial success.
Credit Unions offer a complete range of money management products and services, but it is our customer-owned relationship that defines us.
Strength in numbers
Credit Unions form the nation’s largest network of financials institutions.
Credit Unions serve 5 million Canadians with combined assets over $106.4 Billion.
Focus on Serving You.
Credit Unions rank with Canada’s top financial services providers.
The Credit Union system received six top placements among all financial institutions in the 2008 Synovate Customer Service Index (including the “Big 5” chartered banks) in:
• Customer Service Excellence
• Values My Business
• Branch Service Excellence
• Financial Planning and Advice
• Recommend to Friends and Family
• Telephone Banking Excellence
This is the fourth year in a row the we received the highest score for overall Customer Service Excellence and Branch Service Excellence among all financial institutions in the retail banking sector.
Knowledgeable Staff Offer the Products & Services You Need
Credit Union employees are Owners too, so they understand what’s important to you. Complementing Credit Union expertise are a number of nationally based, Credit Union owned companies, specializing in the areas of mortgage, trust, insurance and wealth management.
Worldwide Access
Your Credit Union MemberCard® debit card can be used at over 1,000,000 ATMs worldwide through AccuLink®, THE-EXCHANGE®, Accel/Exchange®, Interac®, Cirrus® and Plus® ATM networks.
Access over 2,000 Credit Union (AccuLink®) and THE-EXCHANGE® ATMs across Canada, Surcharge-Free.
A full range of electronic banking tools give you access 24/7, anywhere in the world; via telephone banking and online banking.
Community
Credit Unions are owned by the communities in which we exist. Did you know that every Credit Union’s board of directors consists of members of their community? As a community-focused organization Credit Unions understand what’s important to our communities. You see it in the products and services we develop and the way we give back.
Secure
Your deposits are secure with your Credit Union. Credit Unions partner with provincial deposit insurance organizations dedicated to providing an effective and efficient system of deposit insurance and loss prevention for Credit Unions through the regulatory powers in the Credit Union Act.
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